Removal Company Greenwich Terms and Conditions

These Terms and Conditions set out the basis on which Removal Company Greenwich provides household and commercial removal and associated services within Greenwich and surrounding areas. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order or confirming a move.

1. Definitions

In these Terms and Conditions, the following words have the following meanings:

1.1 "Company" means Removal Company Greenwich, the provider of removal and related services.

1.2 "Client" means the individual, business, or organisation who requests and uses the Company's services.

1.3 "Services" means any removal, packing, unpacking, loading, unloading, transportation, storage, or associated work carried out by the Company.

1.4 "Premises" means any property, address, building, or location from or to which the Services are provided.

1.5 "Items" means any furniture, goods, personal belongings, equipment, or other property handled or transported by the Company as part of the Services.

1.6 "Contract" means the agreement between the Client and the Company for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation.

2. Booking Process

2.1 Bookings may be made by the Client by contacting the Company and providing all necessary details including addresses, dates, times, access arrangements, and an accurate description and volume of Items to be moved.

2.2 Any quotation provided by the Company is based on the information supplied by the Client. The Client is responsible for ensuring that all information is complete and accurate. Quotations are generally provided for moves in Greenwich and nearby service areas but may also cover other locations upon agreement.

2.3 Quotations are usually given as a fixed price or, where appropriate, as an hourly rate. They are valid for a limited period as communicated at the time of issue. The Company reserves the right to revise a quotation if the Client's requirements change or if the information initially supplied is incomplete or inaccurate.

2.4 A booking is only confirmed when the Client has accepted the quotation, agreed to these Terms and Conditions, and, if required, paid any specified deposit. Until confirmation is received, the Company is under no obligation to reserve a particular date or time.

2.5 The Client must inform the Company as soon as possible of any changes to the booking details, including changes to the moving date, access restrictions, parking requirements, or volume of Items. Changes may require a revised quotation and may be subject to availability.

3. Services and Client Obligations

3.1 The Company will provide the Services with reasonable care and skill, using appropriate vehicles, equipment, and staff for the agreed tasks.

3.2 The Client must ensure adequate access at both collection and delivery addresses, including suitable parking arrangements for the Company's vehicles. Any necessary parking permits or permissions are the responsibility of the Client unless otherwise agreed in writing.

3.3 The Client must ensure that Items are suitably packed, secured, and ready for transport, unless the Company has specifically agreed to provide packing services. Fragile items should be clearly labelled and properly protected.

3.4 The Client must not include in the removal any prohibited, hazardous, illegal, or dangerous goods, including but not limited to flammable, explosive, corrosive, or toxic substances. The Company reserves the right to refuse to move any such goods.

3.5 The Client must be present, or represented by an authorised person, at the Premises during the collection and delivery of Items, to provide instructions and check the completion of the Services. If no representative is present, the Company will proceed as it deems appropriate and shall not be liable for any loss or discrepancy arising from the absence of the Client.

4. Payments and Charges

4.1 The applicable charges for the Services will be set out in the quotation or confirmation. All charges are stated exclusive of any applicable taxes unless clearly specified otherwise.

4.2 The Company may require a deposit or prepayment to secure the booking. Any deposit will be specified at the time of quotation and must be paid by the deadline given. Failure to pay a required deposit may result in the cancellation of the booking.

4.3 Unless otherwise agreed in writing, the balance of payment is due on completion of the Services on the moving day. The Company reserves the right to refuse to unload Items or complete delivery if payment is not made when due.

4.4 Additional charges may apply in the following circumstances:

a. Delays caused by inadequate access, waiting time, or the Client's failure to be ready at the agreed time.

b. Changes in the volume of Items to be moved compared with the original quotation.

c. Extra services requested on the day that were not included in the original quotation, such as additional packing, dismantling, or carrying over unusual distances or stairs.

d. Parking fees, fines, or toll charges incurred in carrying out the Services where these arise due to insufficient arrangements or information from the Client.

4.5 The Client agrees to pay all sums due promptly. If payment is not received when due, the Company reserves the right to charge interest on overdue balances and to recover any reasonable costs incurred in collecting the debt.

5. Cancellations and Amendments

5.1 The Client may cancel or amend a booking by providing notice to the Company. Any cancellation or amendment is only effective when acknowledged by the Company.

5.2 If the Client cancels the Services, the Company may charge a cancellation fee as follows, unless otherwise agreed:

a. More than 7 days before the scheduled move date: no cancellation fee may apply, subject to any non-refundable costs already incurred.

b. Between 3 and 7 days before the scheduled move date: a percentage of the quoted price may be charged to cover allocated resources and lost business.

c. Less than 3 days before the scheduled move date or on the moving day: up to 100 percent of the quoted price may be charged.

5.3 Any amendment that results in a change of date, time, or scope of work is subject to availability and may require a revised quotation. If the Company cannot accommodate the requested change, the original booking will be treated as cancelled by the Client and the above cancellation terms will apply.

5.4 The Company reserves the right to cancel or postpone the Services in the event of circumstances beyond its reasonable control, including severe weather, vehicle breakdown, staff illness, or other unforeseen events. In such cases, the Company will endeavour to offer an alternative date or refund any prepayments received for Services not carried out. The Company shall not be liable for any indirect or consequential losses arising from such cancellation or postponement.

6. Liability and Limitations

6.1 The Company will take reasonable care in handling and transporting the Client's Items. However, liability for loss of or damage to Items is limited as set out in this clause.

6.2 The Company's liability for loss of or damage to Items, whether caused by negligence or otherwise, shall be limited to a reasonable amount per item or per consignment, subject to any separate written agreement or insurance cover arranged.

6.3 The Company shall not be liable for:

a. Loss or damage arising from faulty or inadequate packing by the Client, or from the inherent nature or condition of Items.

b. Damage to Items that are not properly dismantled, secured, or prepared for transport where the Client has not requested or agreed dismantling services.

c. Loss or damage to fragile or high-value items, including but not limited to glass, artwork, antiques, jewellery, or electronic equipment, unless such items have been specifically declared, appropriately packed, and an additional agreement regarding liability has been made.

d. Loss or damage that occurs when the Client or a third party is involved in carrying, loading, or unloading Items.

6.4 The Client is encouraged to arrange adequate insurance cover for the full value of their Items during the move. Any insurance arranged by the Company will be subject to the terms and exclusions of the relevant policy.

6.5 The Company will not be liable for any indirect or consequential loss, including loss of profits, loss of business, loss of opportunity, or emotional distress, arising out of or in connection with the Services.

6.6 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event within a reasonable period after completion of the Services. The Client must provide sufficient details and evidence to enable the Company to investigate the claim.

7. Exclusions from Removal

7.1 The Company will not move or handle the following items unless expressly agreed in writing and appropriately prepared:

a. Hazardous, flammable, or explosive materials.

b. Illegal goods or substances.

c. Perishable foodstuffs or live animals.

d. Valuable items such as cash, bonds, or similar negotiable instruments.

7.2 If such prohibited items are moved without the Company's knowledge, the Company shall not be liable for any loss, damage, or legal consequences arising from their transport.

8. Waste Regulations and Disposal

8.1 The Company operates in accordance with relevant UK waste regulations when handling and disposing of unwanted items during or in connection with removal services.

8.2 The Client is responsible for clearly identifying any items that are to be treated as waste or disposal items and must not mix such items with goods that are to be moved and retained.

8.3 Where the Company agrees to remove and dispose of waste items, this will be specified as a separate service and may be subject to additional charges based on the nature and volume of materials.

8.4 The Company will not knowingly dispose of controlled, hazardous, or regulated waste unless properly licensed and authorised to do so. The Client must not present such materials for disposal without prior written agreement.

8.5 The Client remains responsible for any breach of waste regulations arising from incorrect description or misrepresentation of items to be removed or disposed of. The Company reserves the right to refuse to carry or dispose of any items that appear to contravene waste legislation.

9. Access, Parking, and Property Protection

9.1 The Client must ensure that suitable parking is available for the Company's vehicles at all relevant Premises. Any parking permissions, permits, or suspension of restrictions remain the responsibility of the Client unless the Company has specifically agreed to arrange them.

9.2 The Client should take reasonable steps to protect floors, walls, and fixtures if they have particular concerns about potential scuffs or marks. The Company will act with reasonable care but will not be liable for minor cosmetic damage which may occur in the normal course of moving large items through confined spaces.

9.3 If access is significantly more restricted than described at the time of booking, the Company may need to adjust the charges or, in extreme cases, may be unable to complete the move as planned.

10. Delays and Force Majeure

10.1 The Company will make reasonable efforts to adhere to agreed times and schedules. However, all arrival and completion times are estimates and may be affected by traffic, road conditions, access issues, or other circumstances beyond the Company's control.

10.2 The Company shall not be responsible for delays caused by factors such as congestion, road closures, adverse weather, or delays obtaining keys or access to Premises.

10.3 In the event of force majeure, including but not limited to natural disasters, acts of war, civil unrest, strikes, or government restrictions, the Company may suspend or cancel the Services without liability, other than to refund any prepayments for Services not carried out where reasonable.

11. Complaints and Dispute Resolution

11.1 If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly.

11.2 The Company will investigate any complaint in good faith and seek to reach a fair resolution, which may include repair, replacement, partial refund, or other reasonable remedy where appropriate.

11.3 If a dispute cannot be resolved directly between the Client and the Company, either party may consider seeking independent advice or making use of mediation or other alternative dispute resolution methods before taking legal action.

12. Data Protection and Confidentiality

12.1 The Company will collect and use the Client's personal information only for the purposes of providing the Services, administering the Contract, managing accounts, and meeting legal obligations.

12.2 The Company will take reasonable steps to keep the Client's information secure and will not share it with third parties except where necessary to carry out the Services or comply with legal requirements.

12.3 The Client has the right to request access to personal information held about them and to request corrections where data is inaccurate.

13. Governing Law and Jurisdiction

13.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the law of England and Wales.

13.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

14. General Provisions

14.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be treated as modified to the minimum extent necessary or, if not possible, as deleted, and the remaining provisions shall continue in full force and effect.

14.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

14.3 The Contract is between the Company and the Client only. No other person shall have any rights to enforce its terms.

14.4 The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract unless changes are agreed in writing by both parties.