Removal Company Greenwich Customer Privacy Policy

This Privacy Policy explains how Removal Company Greenwich collects, uses, stores and protects personal data relating to our customers in our local service area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By using our services, you acknowledge that you have read and understood this policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Removal Company Greenwich customers in our service area who contact us, request a quote, book a removal or related service, visit our website, or otherwise interact with us as a customer or potential customer. It covers personal data collected both online and offline.

Personal Data We Collect

We may collect and process the following categories of personal data, depending on how you engage with us and which services you request:

Identification and contact details, such as your name, postal address, collection and delivery addresses, and contact details. Service and contract information, including details about your move, access information for properties, inventory or item lists you share with us, special handling instructions, and service preferences. Communication records, such as enquiries, booking confirmations, complaints, feedback and other correspondence between you and Removal Company Greenwich. Payment related information, such as details necessary to process payments and issue invoices and receipts, excluding full card details where payments are processed by secure third party providers. Technical and usage information, such as basic information about your interaction with our website, including date and time of visits and pages viewed, collected through standard logging tools.

We do not intentionally collect special category personal data such as health details or data revealing racial or ethnic origin. If you voluntarily provide such information because it is relevant to your move, we will handle it with additional care and only use it when strictly necessary to deliver the requested service.

How We Collect Your Data

We collect personal data in several ways. Directly from you when you request a quote, make a booking, speak with us by phone, or communicate with us by post or through our website. Automatically when you visit our website, through basic technical information generated by your browser or device. From third parties when you have given them permission to pass your details to us, such as comparison sites or partner organisations that you have contacted to arrange removal services.

Lawful Bases for Processing

Removal Company Greenwich processes your personal data only where we have a valid lawful basis under data protection law. Contractual necessity applies when we process your personal data to provide a quote, manage your booking, carry out removals, arrange storage, issue invoices, or provide after sales support. Legal obligation applies when we are required to retain or disclose certain information for tax, accounting, regulatory or legal compliance purposes. Legitimate interests apply when the processing is necessary for our reasonable business purposes and does not override your rights and freedoms, for example to manage our business, improve our services, handle general enquiries, protect our property and prevent fraud. Consent applies when we rely on your clear and specific permission, for example for certain types of marketing communications where these are not covered by legitimate interests. You can withdraw your consent at any time.

How We Use Your Personal Data

We use your personal data for the following purposes. To provide quotations, schedule moves, deliver removal and related services, manage storage where applicable, and handle customer service queries. To communicate with you about your booking, including confirmation messages, reminders and updates about your move. To manage payments, send invoices, process refunds where applicable, and keep appropriate financial records. To manage our relationship with you, including handling feedback, resolving complaints, and providing support. To operate, manage and improve our services, including internal record keeping, quality control, training and business planning. To meet legal and regulatory requirements, such as maintaining accurate business and tax records. To send you information about similar services and offers that may be of interest to you, where permitted by law and subject to your rights to opt out.

Data Retention

Removal Company Greenwich keeps personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet our legal and regulatory obligations. We will generally retain core customer and contract information for a period consistent with applicable limitation periods and tax and accounting requirements, after which time it will be securely deleted or anonymised. Enquiry data from customers who do not go on to book a service will be kept for a shorter period, sufficient to respond to your enquiry and for a limited time afterwards for administrative and business analysis purposes. Communication records, such as complaints or feedback, may be retained for as long as they are needed to manage our relationship with you and to protect our legal rights. When we no longer need your personal data, we will delete it or anonymise it so that it can no longer be linked to you.

Sharing Your Personal Data

We may share your personal data with third parties where lawful and necessary. Service providers acting as data processors who support the operation of our business, such as IT and systems support providers, secure payment processors, storage providers, and subcontractors engaged to assist with your move. Professional advisers such as accountants, insurers, or legal advisers where necessary to manage our business, obtain advice, or protect our legal rights. Public authorities where we are under a legal obligation to disclose information or where disclosure is necessary to protect vital interests.

These third parties are required to handle your information securely and to use it only in accordance with our instructions and applicable data protection laws.

International Data Transfers

Removal Company Greenwich aims to keep personal data within the United Kingdom or, where necessary, within other countries that offer an adequate level of data protection. If any transfer of your personal data outside these locations becomes necessary, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent measures, in accordance with applicable data protection laws.

Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, misuse or alteration. These measures include restricting access to personal data to those staff and contractors who need it to perform their duties, using secure systems and procedures for storing and transmitting information, and regularly reviewing our security practices. While we strive to protect your personal data, no method of transmission or storage is completely secure. You also play an important role in protecting your data by taking care when sharing personal information with us and notifying us promptly of any changes to your details.

Your Data Protection Rights

As a customer of Removal Company Greenwich, you have various rights under data protection law in relation to your personal data. You have the right to be informed about how we collect and use your personal data, which is why we provide this Privacy Policy. You have the right of access to obtain confirmation of whether we process your personal data and to receive a copy of that data. You have the right to request rectification of inaccurate or incomplete personal data that we hold about you. You have the right to request erasure of your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected, subject to our need to retain some information for legal obligations. You have the right to request restriction of processing of your personal data in certain circumstances, such as while we are reviewing a request for rectification or objection. You have the right to object to processing that is based on our legitimate interests or for direct marketing, including profiling related to direct marketing. You have the right to data portability to receive certain personal data in a structured, commonly used and machine readable format and to transmit it to another controller, where technically feasible and where the processing is based on consent or contract and carried out by automated means. You also have the right to withdraw consent at any time where processing is based on your consent, without affecting the lawfulness of processing before consent was withdrawn.

Exercising Your Rights and Complaints

If you wish to exercise any of your rights, or if you have any questions or concerns about how Removal Company Greenwich handles your personal data, you can contact us using the contact details provided on our website or in your service documentation. We will respond to your request in accordance with applicable legal time limits and may need to verify your identity before fulfilling certain requests. You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve your concerns directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or legal requirements. Any changes will be published in the latest version of this policy. You should review this policy periodically to stay informed about how we protect your personal data.