Terms and Conditions for Removal Company Greenwich
These Terms and Conditions (“Terms”) set out the basis on which Removal Company Greenwich provides domestic and commercial moving services, including packing, loading, transport, unloading, and related ancillary services. By making a booking, the customer agrees to be bound by these Terms. If any part of these Terms is not understood, the customer should raise the issue before confirming the service. These Terms are intended to be fair, clear, and consistent with UK consumer and transport law.
In these Terms, “we”, “us”, and “our” mean the removal company, and “you” or “customer” means the person or business requesting the service. The contract applies only to the services agreed in the booking confirmation, estimate, or written contract. Any extra work, special handling, or changes to the scope of work may result in additional charges. This document should be read carefully, as it contains important information about booking, payment, cancellation rights, liability limits, waste handling, and the law that governs the agreement.
We reserve the right to refuse, suspend, or amend a booking where the information supplied by the customer is inaccurate, incomplete, or changes materially before the moving date. The customer is responsible for ensuring that access, parking, item descriptions, and any special requirements are disclosed accurately. A removal service Greenwich agreement is only valid when accepted by us, and any verbal discussion is not binding unless confirmed in writing. Where a term is found to be unlawful or unenforceable, the remaining provisions will continue to apply.
1. Booking Process
Bookings may be made after the customer provides sufficient details about the property, items to be moved, timing, access conditions, and any additional services required. We may offer an estimate, provisional quote, or fixed-price quotation depending on the information supplied. A booking is not guaranteed until we have confirmed acceptance and, where applicable, received any required deposit or initial payment. The customer must check the booking confirmation carefully and notify us promptly of any errors.
Any quotation is based on the information supplied at the time of assessment and assumes normal conditions. If the customer later requests changes, such as extra stops, additional items, storage, dismantling, or waiting time, we may revise the price accordingly. For a Greenwich removals company, accuracy in pre-move information is essential because labour, vehicle size, route planning, and timing can all be affected by access constraints or item volume. We may request photographs, inventories, or a survey before confirming the service.
Customers must ensure that all items to be moved are lawful to transport and are not prohibited, dangerous, or perishable unless we have expressly agreed otherwise in writing. We may decline to move items that are unsafe, improperly packed, or likely to cause damage to property or risk to persons. 
Where fragile, high-value, or unusually heavy items are involved, the customer should notify us in advance so that appropriate arrangements can be made. Failure to disclose such items may limit our liability in the event of loss or damage.
2. Payments and Charges
Unless otherwise agreed, payment is due in accordance with the invoice or booking confirmation. We may require a deposit to secure the reservation, with the balance payable before, during, or immediately after completion of the service. Accepted payment methods may vary and will be stated at the time of booking. If payment is made by bank transfer, card, or other electronic method, the customer must ensure that cleared funds are available by the due date.
All prices are stated exclusive of any additional charges unless confirmed otherwise. Additional charges may apply for waiting time, stairs, long carries, parking restrictions, congestion, unscheduled delays, access issues, wrapping materials, specialist equipment, disassembly, reassembly, storage, or disposal of items not listed in the original quote. A house removals Greenwich booking may also incur extra costs if the move takes longer than anticipated due to traffic disruption, blocked access, inaccurate inventory information, or customer-caused delay.
If payment is overdue, we may charge interest and recover reasonable costs incurred in pursuing the debt, to the extent permitted by law. We may also suspend or withhold services until payment is received in full. Title to any materials supplied by us, such as packing materials or protective supplies, may remain with us until paid for. Any disputed charge must be raised promptly and in good faith; undisputed amounts remain payable when due.
3. Cancellations, Postponements, and Rescheduling
The customer may request cancellation or rescheduling by giving written notice. The amount of any cancellation fee will depend on how much notice is provided and whether costs have already been incurred. If the customer cancels at short notice, we may retain the deposit and/or charge a reasonable amount for work completed, reserved labour, vehicle allocation, materials purchased, and third-party expenses. This is intended to reflect genuine loss, not to penalise the customer.
If the customer postpones the booking, we will try to accommodate the new date subject to availability. However, the original price may change if labour or transport costs have altered or if the scope of work has changed. A moving company in Greenwich may face increased operational costs at certain times of year, and the customer acknowledges that rescheduling can affect availability. We are not responsible for missed deadlines caused by late changes requested by the customer.
We may cancel or reschedule a booking where this is necessary for safety, legal compliance, or reasons outside our reasonable control, including vehicle breakdown, staff illness, severe weather, traffic disruption, or restricted access caused by third parties. In such cases, we will use reasonable efforts to offer an alternative date or solution. Our liability for cancellation will be limited to refunding any payment made for services not yet provided, except where additional rights apply under law.
4. Customer Responsibilities
The customer must ensure that the property is ready for the move at the agreed time, that access routes are clear, and that parking arrangements, keys, codes, lifts, and permissions are in place. Delays caused by poor preparation may result in additional charges. The customer must remove or secure loose items, disconnect appliances where required, and ensure that the destination property is available for unloading. If there are fragile floors, narrow stairways, or other risks, these should be disclosed before the move begins.
The customer is responsible for backing up digital data and removing personal information from devices before transport. We are not responsible for loss of data, software issues, or electrical faults unless directly caused by our negligence. Customers should also arrange appropriate insurance for valuable belongings, especially where items are self-packed or where the customer has refused our recommended packing service. A removals service Greenwich may involve handling items in a range of conditions, and the customer must cooperate reasonably throughout the process.
Where the customer asks us to dismantle, reassemble, or disconnect equipment, this is done at the customer’s risk unless otherwise agreed in writing. We do not provide gas, electrical, plumbing, or other regulated trade services unless separately agreed and lawfully permitted. It is the customer’s duty to notify us of any items that require specialist handling, certifications, or permits, and to provide accurate instructions before the move starts.
5. Liability and Insurance
We will take reasonable care in carrying out the service and will be liable for loss or damage only where it is caused by our negligence, breach of contract, or failure to exercise reasonable skill and care. Our liability will not extend to damage resulting from inherent weakness, existing defects, inadequate packing by the customer, improper labelling, ordinary wear and tear, or items that are inherently fragile unless we have accepted special responsibility for them.
Where we are responsible for loss or damage, our liability may be limited to the lower of the repair cost, replacement value, or the relevant insurance limit, subject to any mandatory legal rights. We do not exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded. A Greenwich moving company may offer optional enhanced protection or insurance terms, but these will only apply if expressly agreed and paid for where required.
The customer must notify us of any claim for loss or damage as soon as reasonably practicable and, in any event, within a reasonable time after the service. Supporting evidence, such as photographs, inventory records, or proof of value, may be required. We may inspect the affected item before any repair or disposal takes place. If the customer continues to use or alter an item after an alleged incident, this may affect the assessment of the claim.
6. Waste Regulations and Disposal
Where waste removal, clearance, or disposal services are included, these will be carried out in accordance with applicable UK environmental and waste regulations. We will transport, sort, and dispose of waste only through lawful and authorised routes. The customer must not present hazardous, clinical, chemical, pressurised, or otherwise restricted waste unless we have agreed in writing and hold the necessary permissions. Illegal dumping is prohibited, and any customer instruction that would breach the law will be refused.
The customer remains responsible for ensuring that all items handed over for disposal are genuinely intended as waste and are not subject to reuse, resale restrictions, or third-party ownership rights. Where items are mixed, we may separate recyclable materials from general waste and may charge accordingly. 
If a booking includes clearance of furniture, appliances, or general household waste, we may require a waste description in advance to determine whether special handling or disposal fees apply. Any hidden hazardous materials discovered during the job may be isolated, reported, and removed only where lawful.
If we identify items that cannot be legally collected or disposed of, we may leave those items behind, charge for time already spent, and notify the customer that alternative arrangements are required. The customer shall indemnify us against any loss, fine, penalty, or claim arising from the customer’s failure to disclose prohibited waste or from the supply of inaccurate information. We may retain records of waste transfers, disposal notes, and related documentation as required by law.
7. Delays, Force Majeure, and Access Problems
We are not liable for delays or failure to perform caused by events beyond our reasonable control, including severe weather, accidents, road closures, strike action, public emergency, fire, flood, epidemic, or governmental restrictions. If such an event occurs, we will take reasonable steps to minimise disruption and may arrange an alternative date or adjusted service. The customer remains responsible for any third-party costs incurred by the customer due to such delay, unless the law requires otherwise.
If access to the pickup or delivery location is restricted, unsafe, or unsuitable, we may refuse to continue until the issue is resolved. This includes blocked driveways, unavailable lifts, lack of parking, unsafe stairs, or any condition that poses a risk to property or personnel. A removal company Greenwich service depends on safe and lawful access, and any additional time spent waiting or adapting the move may be charged. We may pause the service if conditions materially change after the booking has started.
8. Governing Law and General Provisions
These Terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where the customer is a consumer and has the right to bring proceedings in another court with jurisdiction under applicable law. Nothing in these Terms affects any non-excludable rights available under UK consumer law.
If any provision of these Terms is held invalid, unlawful, or unenforceable, the remaining provisions will continue in full force. No waiver of any breach shall be deemed a waiver of any subsequent breach. We may update these Terms from time to time to reflect changes in law, operational practice, or service arrangements, and the version in force at the time of booking will apply unless otherwise required by law. These Terms form the complete agreement between the parties in relation to the services booked.
By confirming a booking, the customer acknowledges that they have read, understood, and agreed to these Terms. The customer should retain a copy for their records. For avoidance of doubt, any statement made by us in marketing material, quotation documents, or informal communications does not override these Terms unless expressly incorporated in writing. We aim to provide a reliable and professional removal service with clear obligations for both parties, balanced risk allocation, and compliance with applicable UK requirements.