Service Terms and Conditions for Removal Company Greenwich

These service terms and conditions set out the basis on which removal services are provided by our Greenwich removal company. By making a booking, accepting a quotation, or allowing our team to begin work, you agree to be bound by these terms. They are designed to give clarity on the booking process, payment requirements, cancellations, liability, waste handling, and the legal framework that applies to our services.

These terms apply to household removals, office relocations, item collection, loading and unloading, furniture handling, and related support services arranged by a removal company in Greenwich. They do not replace any specific written agreement or quotation, but they work alongside it. If any conflict arises, the written quotation or service order will usually take priority over these general terms, unless required otherwise by law.

Please read this document carefully before confirming a booking. Important legal and operational conditions may affect how services are delivered, what the customer must prepare in advance, and what happens if plans change. We recommend that customers check all details, including access, parking, item lists, and any special handling requirements, before the service date.

1. Booking Process

A booking with our Greenwich removal services is usually made after the customer provides details of the move or collection, including addresses, preferred dates, item volumes, access conditions, and any additional requirements. We may provide an estimated quotation based on the information supplied. If the job details change later, the quotation may be revised to reflect the actual service needed.

Bookings are only confirmed when we have accepted the request and, where required, received any deposit or advance payment. A booking confirmation may be provided in writing or electronically. The customer is responsible for checking that all dates, addresses, contact names, and instructions are correct. We are not liable for issues caused by inaccurate or incomplete booking information supplied by the customer.

For larger removals or jobs involving restricted access, fragile items, storage, or disposal of unwanted goods, we may request additional information before confirming the service. The purpose of this is to ensure the correct vehicle size, labour level, and timing are arranged. Removal services Greenwich may be refused or delayed if essential information is withheld or if the job presents risks that were not disclosed in advance.

2. Customer Responsibilities

The customer must ensure that the property is ready for the agreed service time. This includes arranging access, clearing pathways where reasonably possible, securing pets, and making sure that items to be moved are identified clearly. If parking permits, building approvals, access codes, or lift reservations are required, these arrangements must normally be made by the customer unless otherwise agreed in writing.

All items must be packed securely and be suitable for transport unless our team has agreed to pack them as part of the service. We may refuse to move items that are unsafe, improperly packed, leaking, broken in a way that poses a hazard, or otherwise likely to cause damage. The customer must also inform us of any items that are particularly heavy, valuable, fragile, or hazardous before the service begins.

Removal company Greenwich services depend on the accuracy of information provided by the customer. If access is limited, stairways are narrow, parking is unavailable, or furniture needs dismantling and this was not disclosed, additional charges or delays may apply. Customers are also responsible for ensuring that they have lawful authority to move, dispose of, or hand over the items involved in the service.

3. Pricing and Payments

All prices are based on the quotation, booking confirmation, or written estimate provided before the service. Unless stated otherwise, quotes are based on the information supplied and may be adjusted if the scope of work changes. This may include additional labour, waiting time, congestion, parking charges, stair carries, long carries, dismantling, reassembly, or disposal costs.

Payment terms will be set out at the time of booking. In many cases, full payment is due on completion of the service, although deposits or part payments may be required in advance for larger jobs or high-demand dates. We may accept different forms of payment, but the available methods will be confirmed before the booking is finalised. Any transaction fees, bank charges, or failed payment costs may be passed on to the customer where permitted by law.

If payment is not made when due, we reserve the right to suspend or withhold the service, retain goods only to the extent permitted by law, charge reasonable recovery costs, or cancel the booking. Removal services in Greenwich are priced to reflect labour, travel, administration, and operational risk, so timely payment is an essential part of the agreement.

4. Cancellations, Rescheduling, and Delays

Customers may request to cancel or reschedule a booking, but notice must be given as early as possible. If a cancellation is made close to the agreed date, we may charge a cancellation fee to cover reserved labour, vehicle allocation, and administrative costs. The amount charged may vary depending on how much notice is given and whether the team has already begun preparations.

If the customer is not available at the agreed time, if access is impossible, or if the service cannot proceed because the property is not ready, we may treat the booking as a late cancellation or failed attendance. In such cases, any deposit paid may be retained and further charges may apply where losses have been incurred. We will always act reasonably and in line with applicable consumer law.

We may also need to reschedule or delay a booking due to traffic disruption, severe weather, vehicle breakdown, staff illness, safety concerns, or other events outside our control. Where this happens, we will seek to notify the customer as soon as reasonably practical and arrange a new date or suitable alternative. Removal company Greenwich services cannot guarantee exact arrival times where delays arise from factors beyond our control.

5. Liability and Limits of Responsibility

We will take reasonable care in carrying out all services. Our team will handle items with appropriate caution and follow standard operational procedures. However, some risk is inherent in removal work, especially where items are heavy, delicate, old, poorly packed, or positioned in restricted spaces. The customer accepts that minor scuffs, marks, or unavoidable wear may occur even when reasonable care is taken.

Our liability for loss or damage is limited to direct loss arising from our negligence, breach of contract, or failure to meet the reasonable standard expected of a professional Greenwich removal company. We are not liable for indirect or consequential losses, including loss of earnings, missed appointments, emotional distress, or business interruption, except where the law says otherwise. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

Customers should ensure that valuables, personal documents, cash, jewellery, and irreplaceable items are kept with them unless we have specifically agreed in writing to handle them. Where the customer asks us to move items that are already damaged, unstable, or unsuitable for transport, we do so at the customer’s risk unless we have acted negligently. Claims for damage must be raised within a reasonable time after the service is completed and supported with evidence where possible.

6. Waste, Disposal, and Regulatory Compliance

If the service includes waste removal, clearance, or disposal of unwanted items, both parties must comply with applicable UK waste regulations. We will only transport, handle, or dispose of waste in accordance with legal requirements, including duty of care obligations and environmental rules. The customer must not ask us to remove items that are prohibited, hazardous, unlawful to transport without special handling, or misdescribed as ordinary waste.

The customer remains responsible for confirming that they have the right to dispose of the items being removed. Where waste transfer notes, item descriptions, or declarations are required, the customer must provide accurate information. If items are presented for disposal but later found to contain restricted materials, confidential records, electrical hazards, chemicals, or contaminated waste, we may reject those items or charge additional fees for lawful handling.

We may separate reusable items, recyclable materials, and general waste in line with operational procedures and legal obligations. Any recycling, recovery, or disposal route selected will be based on compliance, safety, and practicality. Our removal services Greenwich are not a substitute for specialist hazardous waste contractors where such expertise is required by law. Customers must cooperate with all legal and environmental requirements throughout the service.

7. Insurance, Damage Claims, and Access Conditions

Where appropriate, we may hold public liability or goods-in-transit insurance, but the existence and scope of any cover will depend on the nature of the job and the terms arranged at the time of booking. Insurance does not replace the customer’s duty to pack items properly, disclose relevant risks, and protect fragile or high-value possessions. The customer should check whether their own household or business insurance provides additional protection.

Before the service begins, the customer should identify any access conditions that could affect safety or cause delays, such as low ceilings, narrow staircases, limited parking, time restrictions, shared entrances, or lift limitations. We are not responsible for losses caused by access barriers that were not disclosed beforehand. If the property cannot be accessed safely, we may refuse to continue until the issue is resolved.

Any claim for loss or damage must be reported as soon as reasonably possible after discovery. Where a claim is accepted, our remedy may include repair, replacement, partial refund, or another reasonable solution, depending on the circumstances and the applicable law. The customer must allow us a fair opportunity to investigate the issue and may be asked to provide photographs, descriptions, receipts, or other supporting evidence.

8. Behaviour, Safety, and Site Conditions

We expect all customers, occupants, and third parties at the service location to treat our staff respectfully and to maintain a safe working environment. We may suspend or end the service if our team is exposed to abuse, threats, unsafe working conditions, violence, or illegal activity. If this happens, the customer may still be liable for the work already carried out and for any reasonable costs incurred.

Our staff may refuse to handle items or enter areas that are unsafe, unsanitary, structurally unsound, or otherwise inappropriate. This includes situations involving exposed wiring, damaged flooring, unstable loads, pests, fire hazards, or aggressive animals. We may also take steps to protect our employees, property, and the customer’s belongings where health and safety require it.

Customers must not ask employees to perform tasks that go beyond the agreed service without approval. Any extra work may be subject to additional charges and may require a revised quotation. Removal company Greenwich operations are designed to be efficient, but efficiency cannot come at the expense of safety, compliance, or reasonable care.

9. Governing Law and Legal Interpretation

These terms are governed by the laws of England and Wales. Any dispute arising from or relating to the services, quotation, booking, payment, cancellation, liability, or waste handling will be dealt with under the exclusive jurisdiction of the courts of England and Wales, unless consumer law or another mandatory rule provides otherwise.

If any part of these terms is found to be invalid, unlawful, or unenforceable, that part will be treated as removed to the minimum extent necessary, and the rest of the terms will continue in force. Failure by either party to enforce a right at any time does not mean that right has been waived. Headings are provided for convenience only and do not affect the meaning of the terms.

These terms are intended to be fair, transparent, and consistent with applicable UK consumer and contract law. They may be updated from time to time to reflect legal, operational, or regulatory changes. The version in force at the time of booking will normally apply to that service, unless a later change is required by law or agreed in writing by both parties.